Return And Exchange

We want you to love your anime merchandise! If there’s a problem with your order, we’re happy to help.

1.When Can You Return or Exchange?

✅ You received a damaged, defective, or wrong item.
✅ You contact us within 7 days of delivery.
✅ The item is unused, unwashed, and in its original condition with tags.

2.How to Request a Return or Exchange

📱 Message us on WhatsApp at [Your WhatsApp Number] within 7 days of delivery.
📸 Send clear photos of the issue and your order number.
✔️ We’ll review your request and respond quickly!

3.What Happens Next?

• If we made a mistake (wrong/damaged item), we’ll replace it for free or give you a full refund.
• If you want an exchange, you’ll need to send the item back, and we’ll ship the new one once we receive it.
• Refunds take 7-10 business days after approval.

4.Who Pays for Shipping?

🚚 If the issue is our fault, we’ll cover the shipping cost.
📦 If you’re returning or exchanging for other reasons, you cover the shipping fee